Privacy Policy
Welcome to Translation Helpdesk! We are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, services, and communication channels.
By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website or services.
1. Information We Collect
We collect personal information to provide and improve our services. The types of data we may collect include:
- Personal Identifiable Information (PII): Name, email address, phone number, company details, and any information you provide through our forms.
- Project Data: Files, documents, or content you upload for translation or localization purposes.
- Technical Information: IP addresses, browser type, operating system, device information, and website usage through cookies and analytics tools.
- Payment Information: Credit card details or other billing information for service payments (processed through secure third-party platforms).
2. How We Use Your Information
Your information is used to:
- Deliver the services you request, including translation, localization, and other language solutions.
- Provide customer support and respond to inquiries.
- Improve our website, services, and user experience through analytics and feedback.
- Communicate updates, offers, and industry news related to our services.
- Ensure the security of your data and our website.
- Comply with legal obligations and resolve disputes.
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal and project data, including:
- Data Encryption: All sensitive information is encrypted during transmission using SSL (Secure Socket Layer) technology.
- Restricted Access: Access to personal data is limited to authorized personnel only.
- Regular Monitoring: We routinely monitor our systems for vulnerabilities and potential breaches.
While we strive to ensure the highest level of data protection, please note that no method of transmission over the internet is 100% secure.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Trusted third-party vendors who assist with payment processing, analytics, and service delivery.
- Legal Authorities: If required by law or to protect our legal rights.
All third-party providers are bound by confidentiality agreements and are required to maintain the security of your data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect website analytics.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality.
- Analytics Cookies: Help us understand website usage and improve performance.
- Preference Cookies: Save your language and region preferences.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
6. Your Data Rights
You have the following rights regarding your personal data:
- Access and Portability: Request a copy of your data in a portable format.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal or contractual obligations.
- Restrict Processing: Limit the way we use your data in specific circumstances.
- Opt-Out: Unsubscribe from marketing emails or other communications.
To exercise your rights, please contact us at info@translationhelpdesk.com.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the retention period expires, we securely delete or anonymize your data.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.
10. International Users
If you are accessing our services from outside Mexico, please note that your data will be processed in accordance with Mexican data protection laws. By using our services, you consent to the transfer of your data to Mexico.
11. Updates to This Privacy Policy
Translation Helpdesk reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: info@translationhelpdesk.com
- Phone:
- Mexico: 656-274-1305
- USA: 1-915-229-5378
Your trust is our priority. At Translation Helpdesk, we are dedicated to providing secure and transparent language services that meet your global communication needs.